More and more companies to offer increasingly intransigent sub-standard, and the punishment of customer service.

The airlines, especially for throwing in the towel, and I do not mean that there will be refreshing beggars used to steam gently in business class.

You're dedication to a business model that says that they offer, can not afford to offer a pleasant experience for customers, competitive prices and to reward shareholders and employees at the same time.

There must be somethingsay, damage, in reality things and most have already given. These include legroom, meals and snacks, pillows and blankets, available at no cost phone representatives, and civilization, especially.

Part of the problem of interest in a primary, not to speak of "legendary" and "knock your socks off" level of service is based on customer relationship management CRM. Mainly caused by programs that promise, by the length and less profitable customers, companiestake a hard line:

(1) The buyers expect or require a service too, taking in hand, and attention;

(2) customers who complain, and

(3) Promoters who are die-hard "buyer", who do not show any preference for his "faithful", the forgiveness of suppliers for their mistakes, omissions, that is to say, and sometimes higher prices.

In a note, that in a huge list e-mail, reports kissed the head of Spirit Airlines via a client, making him a price that buyers areback, if you can not find lower prices elsewhere.

On their rates already low, "said the boss, the equivalent of:" There's more, when you are out, come buddy! "

Instead of children and mild, customer service in the sky and the bottom is always insulting and harsh.

"I'm sorry" are used to learn the first set, customers will be served, but is much less than hard-nosed business today.

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