แสดงบทความที่มีป้ายกำกับ satisfaction แสดงบทความทั้งหมด
แสดงบทความที่มีป้ายกำกับ satisfaction แสดงบทความทั้งหมด

The Happy Lawyer - How to Gain More Satisfaction, Suffer Less Stress, and Enjoy Higher Earnings

เขียนโดย montana | 04:43

The Happy Lawyer bears the tag line, "How to gain more satisfaction, suffer less stress, and enjoy higher earnings in your law practice." Who doesn't want that? The book is a quick 188-page read, full of exercises to help clarify the practice and the clients that will allow you to create a satisfying practice. It then continues with suggestions on how to create that practice once you've identified it, how to attract the clients who will appreciate your efforts, and how to engage in a happy practice. The bottom line is not terribly surprising, though I like the way it's presented: to be a happy lawyer, figure out what you like about practice and then find ways to get more of that.

Schreiter identifies several key concepts, such as:
- Finding the "Seeds of Satisfaction" (what's right in your practice?)

- Identifying "YES! Clients" (what kinds of clients do you enjoy representing?)

- Claiming an "Arena of Preeminence" (in what areas of practice are you or would you like to be an expert?)

- Creating a plan to regain control of your practice (define and develop your ideal work/life balance and financial outcome, then determine how to get there)

- Attracting a sufficient number of "YES! Clients"

- Building trust with clients by using "Breakthrough Communications" (delivering exceptional client service based upon excellent client communications skills)

The benefit of Schreiter's approach is that he identifies in broad strokes what a lawyer must have to be a happy lawyer, and he then offers a path to personalizing those broad desires for each reader. Since every lawyer will find different parts of practice satisfying, different kinds of clients fulfilling, and different areas of expertise appealing, there are no shortcuts to the answers.

The exercises are the backbone of the book: there's little point in purchasing this book unless you intend to complete them. If you've ever considered coaching to support your developing a satisfying practice, this book is a nice middle ground. And if you've purchased this or a similar book and not done the exercises (which are important but not urgent, to use the prioritization framework I describe in 5 Foundations of Time Mastery for Attorneys), you might consider engaging a coach to help provide accountability and reflection so you can get to your answers.

For those of you who are beginning to work on business development, the questions Schreiter asks are foundational to knowing how to market yourself. Though The Happy Lawyer is not designed to teach rainmaking skills, it's worth noting that "happy lawyers" (as Schreiter describes them) are likely to be better rainmakers. That's primarily because knowing what kinds of clients you'd like to represent in what kinds of matters defines who your targets are. A secondary factor is that "happy lawyers" who apply Schreiter's approach to client communications are likely to deliver high-quality legal services and thus to get repeat and referral business.

In summary, if you're just beginning your practice or if your practice is beginning to feel stale, Schreiter presents ideas that will likely help, if you do the necessary work. Those who attended the teleclass that Monica Parker and I recently offered, Should I Stay [in Law] or Should I Go? will find many echoes in The Happy Lawyer. While The Happy Lawyer doesn't offer a cure-all solution (nor would such a solution be credible), it does offer a valid approach to developing or reengineering a practice.

My Links : Optoma Projector

The satisfaction of customer needs, the survey for review

เขียนโดย montana | 02:16

This morning I received an automated call to collect from a major manufacturer of the device.

Earlier this week, his ministry had been the people to my house to fix a leaky washing machine.

It was his seventh trip this year.

Even though I walk through the participation in most surveys, because I think their structure is such that their fast and then report results too happy, I hoped that this would be different.

It was not.

The first question was:

"Havetechnicians treat your home and the device with care? "

When asked, "the land, we have sent something to damage or destroy, or chaos?"

The answer was "No!"

Nothing was damaged and they were pretty good.

But what exactly is the "cure" is an attitude, a matter of what is in their hearts? Am not omniscient. I know if my washing machine and they do not care what they want to do the service incompetent.

As part of the process,had to use my dryer and my wife, who is practically move, set a password to restore the ventilation duct wrapped in the right place. After their departure, they faced the same task.

And removal and not in place, the failure of the channel of cure "? This is a particular form of negligence, but that does not mean that the technicians do not bother people. So, face that I am an enigma.

How should score, from 5 "very satisfied" and 1 "very dissatisfied", as the robot-Interviewerdepends?

Caring people can do things carelessly?

Most minor damage from a current rate of attention, as what happens when we shift our attention from the road to a mobile phone ringing or to change the radio station.

I hung up before playing at number two questions.

The first question should be, "They are the engineers to solve the problem?"

The answer was a resounding "No!"

The steering still leaks and I have anotherRepair kit Deadline for next Friday.

I care if the technicians will take care of? No

All I Care About If you solve the problem.

It would be nice if the caller subsequently be was ready, with a poll that reveals a real satisfaction, and not in addition to major repair.

Interested in training in customer service, negotiation, sales or telemarketing? Or you could use a pay-for-results only for the call center? Contact the author.

Thanks To : Car Care Shop Lenses Camera