More and more companies to offer increasingly intransigent sub-standard, and the punishment of customer service.

The airlines, especially for throwing in the towel, and I do not mean that there will be refreshing beggars used to steam gently in business class.

You're dedication to a business model that says that they offer, can not afford to offer a pleasant experience for customers, competitive prices and to reward shareholders and employees at the same time.

There must be somethingsay, damage, in reality things and most have already given. These include legroom, meals and snacks, pillows and blankets, available at no cost phone representatives, and civilization, especially.

Part of the problem of interest in a primary, not to speak of "legendary" and "knock your socks off" level of service is based on customer relationship management CRM. Mainly caused by programs that promise, by the length and less profitable customers, companiestake a hard line:

(1) The buyers expect or require a service too, taking in hand, and attention;

(2) customers who complain, and

(3) Promoters who are die-hard "buyer", who do not show any preference for his "faithful", the forgiveness of suppliers for their mistakes, omissions, that is to say, and sometimes higher prices.

In a note, that in a huge list e-mail, reports kissed the head of Spirit Airlines via a client, making him a price that buyers areback, if you can not find lower prices elsewhere.

On their rates already low, "said the boss, the equivalent of:" There's more, when you are out, come buddy! "

Instead of children and mild, customer service in the sky and the bottom is always insulting and harsh.

"I'm sorry" are used to learn the first set, customers will be served, but is much less than hard-nosed business today.

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This morning I received an automated call to collect from a major manufacturer of the device.

Earlier this week, his ministry had been the people to my house to fix a leaky washing machine.

It was his seventh trip this year.

Even though I walk through the participation in most surveys, because I think their structure is such that their fast and then report results too happy, I hoped that this would be different.

It was not.

The first question was:

"Havetechnicians treat your home and the device with care? "

When asked, "the land, we have sent something to damage or destroy, or chaos?"

The answer was "No!"

Nothing was damaged and they were pretty good.

But what exactly is the "cure" is an attitude, a matter of what is in their hearts? Am not omniscient. I know if my washing machine and they do not care what they want to do the service incompetent.

As part of the process,had to use my dryer and my wife, who is practically move, set a password to restore the ventilation duct wrapped in the right place. After their departure, they faced the same task.

And removal and not in place, the failure of the channel of cure "? This is a particular form of negligence, but that does not mean that the technicians do not bother people. So, face that I am an enigma.

How should score, from 5 "very satisfied" and 1 "very dissatisfied", as the robot-Interviewerdepends?

Caring people can do things carelessly?

Most minor damage from a current rate of attention, as what happens when we shift our attention from the road to a mobile phone ringing or to change the radio station.

I hung up before playing at number two questions.

The first question should be, "They are the engineers to solve the problem?"

The answer was a resounding "No!"

The steering still leaks and I have anotherRepair kit Deadline for next Friday.

I care if the technicians will take care of? No

All I Care About If you solve the problem.

It would be nice if the caller subsequently be was ready, with a poll that reveals a real satisfaction, and not in addition to major repair.

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